Training terms and conditions

Bookings will only be accepted on receipt of the completion of an online process. 

Course Cancellation:

In the event that a course is cancelled we would seek to give as much notice as possible. Course fees will be reimbursed in full. Regrettably, we will not be able to refund travel or accommodation expenses

Delegate Cancellations and Transfers:

If you decide to cancel your booking up to 1 week before the course date you will receive a refund minus an administration charge of £35. All cancellation must be in writing. We regret that no refund is available for courses cancelled with less than 1 week's notice. However, please note replacement trainees are accepted without notice. Where a cancellation is received less than three working days before the course date and is accompanied by a medical certificate, credit may be given at the absolute discretion of the Chief Executive.

Late bookings are subject to the above cancellation policy.

If you wish to transfer to another course you must notify us in writing at least one week before the course commences, otherwise a £35 administration fee will be charged. Please note that no requests for transfer will be accepted less than 3 working days prior to the course.

Cancellation and transfer requests should be emailed to [email protected]